Taking Care of What Matters

Taking Care of What Matters

by Susan Neuhalfen

To say that Argyle resident and Classic of Denton owner Richard Allen is modest would be an understatement to say the least.

Not only has he grown his businesses, adding dealerships and growing sales, he has grown his staff to include some of the best in the business. It’s no coincidence that he attracts good and caring people, because that starts from the top down.

Over the last 13 years, the dealerships have donated over a half of a million dollars back to the community including police, sheriff and fire departments all over Denton County. They run Fix Our Ride in conjunction with Cross Timbers Church in Argyle, sending out their own technicians and equipment to fix cars for those in need. They’ve even gone so far as to donate cars to those whose cars can’t be fixed.

Every Christmas the entire staff adopts approximately 250 families to provide Christmas presents. When Denton County Friends of the Family came to them to purchase a 12-passenger van, not only did they donate the van to them, they upgraded to a top of the line Promaster that was converted to a 15-passenger van, worth over $65,000.

“All that we do is a reflection of people at our dealerships,” said Allen who is member of the Argyle Chamber. “I used to do this myself when I was a used car manager, but now the employees do it all. They love giving back as much as I do.”

It’s not surprising that these family-owned and operated businesses are just as good to their customers.

They take every phone call and employees are given full authority to take care of a customer which is why their customer satisfaction ratings are so high.

“My customers are my future if I don’t take care of my customers I have no future,” said Allen. “That’s why if you call and ask for owner, you’ll get me. It gives me a sounding board and trust me, I will resolve the issue.”

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